Fulfilment Services for web shops selling hardware products

Casus

Fulfilment Services for web shops selling hardware products

Background

BNS Data Logistics (BNS) is a leading fulfillment center, specialized in receiving, storing and shipping hardware products for webshops. They offer end-to-end customized logistics solutions, with expertise in serialized logistics and complex return processes, including product refurbishment. The in-house developed software, Cosmos, functions as Warehouse Management System (WMS) and order processing system, giving BNS full control over the entire logistics process. These services are of great importance for webshops that work with valuable, serialized products such as electronics and tools.

Challenges

Web shops that sell hardware products face several operational challenges:

Inventory management: Accurately tracking and storing valuable, serialized products requires a well-organized system.

Shipping and delivery: There is a need for fast and reliable deliveries, without exploding costs.
Returns and refurbishment: Efficiently handling returns and minimizing loss through repair or refurbishment are essential to reduce waste.

Scalability: As the webshop grows, a fulfillment partner is needed that is able to scale without sacrificing efficiency.

Solution: BNS fulfillment services

BNS offers a comprehensive, scalable solution for web shops selling hardware products, with their Cosmos software playing a central role in optimizing logistics processes.

1. Serialized inventory management with Cosmos

Thanks to Cosmos, BNS manages a fully serialized inventory management system. Each product is assigned a unique serial number, which ensures:

Accurate real-time inventory levels.
Full tracking of the product lifecycle, from receipt to shipment.
Reduction of loss and misallocated products.

2. Efficient warehouse management and storage

BNS optimizes warehouse management for various hardware products, regardless of their size or type. The products are stored safely and organized for fast and efficient order picking.

3. Fast and reliable shipping options

Cosmos offers flexible shipping options, with BNS using multiple carriers to meet the diverse shipping needs of web shops. This includes:

Fast and cost effective delivery.
Same day shipping option for urgent orders.
Advanced packaging services for the safe shipping of fragile products.

4. Returns management and refurbishment

BNS returns management is fully supported by Cosmos, which allows viewing the entire product history in a single scan. This ensures:

Fast and accurate returns processing.
Inspection and refurbishment of returned products so that defective or unwanted items can be returned to inventory.
Minimizing waste and recovering value from returned products.

5. Scalable fulfillment with Cosmos

BNS is able to grow with the needs of the webshop. Their flexible infrastructure ensures that storage, shipping and return processes can be easily scaled up, without compromising on service quality.

Results

Thanks to this partnership, the company achieved significant improvements in their operational efficiency and customer satisfaction:

Full compliance with safety standards: With serialized tracking and automated maintenance scheduling, the company was able to ensure that all equipment was inspected and maintained on time, in accordance with regulatory requirements.
Faster processing times: Refurbishments and returns were handled 30% faster, resulting in higher customer satisfaction and improved device availability.
Cost reduction: By redeploying refurbished equipment, the company was able to save significant costs on purchasing new equipment.
Scalability: The flexible logistics solution allowed the company to expand its operations and scale up logistics processes without compromising control and quality.

Conclusion

For webshops selling hardware products, BNS offers a comprehensive fulfillment solution, fully supported by the powerful Cosmos system. Through serialized inventory management, efficient returns handling and scalable logistics processes, BNS offers the opportunity to increase operational efficiency, reduce costs and improve customer satisfaction. This collaboration enables webshops to stimulate their growth, while BNS manages the logistical challenges with care and precision.